Thursday, 13 October 2011

Facebook or Fakebook - you decide


Should you be unlucky enough to be blocked by Facebook and you have no idea why, you have probably been reported by 'holier than thou' Official Big Brother for not agreeing that 'New Improved Channel 5 Big Brother' not only washes history whiter than white but it also removes all unsightly stains in the freezer.
No warning, just a disabled account.
They will ask you for a cell phone number or photo ID, or you will be set a quiz to identify photos in your mates' albums, or photos your friends have been tagged in that are in someone else's album.

You need Help!
 So you go to the Help Center You are sure you have not broken the Rights and Responsibilities of course.  You wouldn't do that because it is hard enough to keep your profile even when you do conform.  You arrive at this page

And you notice the text,
If you have not posted violating content or otherwise violated the Statement of Rights and Responsibilities, click here.
And you notice that....... Submit this contact form ONLY if your account was disabled for violating Facebook's Statement of Rights and Responsibilities.

And you realise that they are in fact Fakebook and they don't want you to find the way to speak to someone.
What they meant to say was:
Write to:
disabled@facebook.com
and
appeals@fb.com

Write to disabled@facebook.com with a cc to appeals@fb.com and then as soon as you get an answer from appeals continue to use the reply as it has a reference attached to it assigned to the disabled account and a record of all you are doing rather than a new mail each time.

Keep on writing, don't be rude but be persistent. Say how much the account means to you and how important it is to get back in and that if you don't hear anything in a day or so you will come back to remind them as you know how busy they are and you don't want your appeal to be overlooked.

1 comment:

  1. I would strongly recommend also that people take the time to play the at their own game by reporting all the admin fakers with baby pictures etc. on the grounds of not being real people. What's sauce for the goose .....

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